****All Orders from Nov 15th - Dec 24th will begin their 30 day warranty period from Christmas Day.
We will accept returns within 30 days of receipt. Customers must obtain a RMA number before shipping back to us. Please contact support@minihelicopter.com.au for an RMA number. Customers must agree to the following conditions before shipping merchandise back: 1. Shipping is the responsibilty of the customer. 2. Items must have a tracking number. 3. We take no responsibilty for lost parcels. 4. Shipping costs will not be reimbursed. 5. Products must be brand new, unopened and in perfect working order, able to be resold. 6. Returns must include copy of invoice along with reasons for return. 7. All defect claims must be accompanied with sufficient video footage before authorisation will be given. We have experienced many incorrect returns on perfectly working helicopters which customers have failed to understand how to operate.
If you used, flew or crashed the product, we are not responsible for any defect or damages. We will not be held responsible for incidents arising from the use of any products that we sell.
Christmas Cut Off Dates
These are the cut-off dates for ALL products which you need to order by to ensure we have the best chance to deliver to you by Christmas.
NSW Sydney:
22nd Dec 2pm
NSW Country:
21st Dec 2pm
VIC Melb:
21st Dec 2pm
VIC Country:
18th Dec 2pm
ACT Canberra:
21st Dec 2pm
ACT Country:
18th Dec 2pm
QLD Brisbane:
21st Dec 2pm
QLD Far North:
19th Dec 2pm
SA Adelaide:
21st Dec 2pm
SA Country:
18th Dec 2pm
WA Perth:
16th Dec 2pm
WA Country:
14th Dec 2pm
TAS All:
18th Dec 2pm
NT All:
15th Dec 2pm
* Delivery times to remote areas may vary, depending on your location, please check with our customer service team if you require a better estimate on delivery.
